Dispensary Associate - Part Time

Trulieve•Columbus, OH

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by educating them about product benefits and potential side effects. Associates need sufficient product knowledge to discuss various products and their effects while providing excellent customer service. The primary function is to facilitate customer purchases in accordance with state regulations and provide an exceptional customer experience. The position may include additional team tasks as needed, including delivery associate responsibilities or online order support. Delivery duties require a valid driver’s license and clear driving record. Online support includes processing online orders, including deliveries, within a two-hour timeframe.

Requirements

High school diploma or equivalent and experience in this or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, or West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal skills and effective verbal and written communication skills.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism; ability to communicate with all levels of management and staff and maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to communicate with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Ability to move intermittently throughout the workday and to work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
For delivery driver duties, a valid driver's license and clear driving record are required.
Physical ability to move throughout the facility, including confined spaces; communicate and exchange information; observe details at varying ranges; and operate computing devices.
Physical ability to manipulate objects of varying sizes and weights, push or pull up to 50 pounds, lift, carry, or position up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.

Nice To Haves

Prior experience in retail and/or customer service is preferred.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver elevated patient service and demonstrate product knowledge through the TruExperience standards.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership to resolve customer issues.
Document customer issues and concerns in customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management and additional team tasks as needed.
When assigned delivery associate tasks, follow applicable Trulieve policies and procedures.
When assigned online support tasks, process online orders, including deliveries, within a two-hour timeframe.