Dispensary Associate - Part Time

Trulieve•Belleview, FL

18h

About The Position

The Dispensary Associate guides customers through their cannabis journey by educating them about product benefits and potential side effects. The role requires knowledge of various products and their effects, as well as excellent customer service. Its primary function is to facilitate customer purchases in accordance with state regulations while providing an exceptional customer experience. This part-time Retail position reports to the General Manager. It pays $15.00 per hour and offers a comprehensive benefits package including paid time off. The schedule is flexible based on store needs, up to 25 hours per week, with availability required for evenings, weekends, holidays, and after-hours business needs. Employees may also be asked to perform additional team tasks, including delivery associate or online support duties as needed.

Requirements

High school diploma or equivalent and experience in this or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varied seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work without supervision and as part of a team.
Strong business sense and professionalism when communicating with management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English sufficient to serve customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to move intermittently throughout the workday; adequate vision and hearing, with prosthetics if needed, to perform the role.
Ability to work independently and with flexibility and personal integrity, including working with ill, disabled, elderly, emotionally upset, and sometimes hostile people.
Ability to move throughout the facility, including confined spaces; communicate sensitive information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push or pull up to 50 pounds, lift, carry, or position up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Ability to work flexible hours, including evenings, weekends, and holidays, and be available after hours based on business needs.
Ability to pass a comprehensive background record check.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver elevated patient service standards and demonstrate product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders promptly and efficiently.
Follow Trulieve policies and procedures.
Work with the leader on duty to improve the customer experience.
Assist customers with product or device issues and work with leadership to resolve customer concerns.
Document customer issues and concerns on customer profiles.
Keep the workstation clean and well stocked throughout the shift.
Perform other tasks assigned by management.
When assigned delivery associate duties, follow company policies and procedures; a valid driver's license and clear driving record are required.
When assigned online support duties, process online orders, including deliveries, within a two-hour timeframe.