Dispatcher

Rumpke Waste & Recycling•Columbus, OH

About The Position

Dispatchers communicate with drivers to ensure customers receive prompt service in a safe and efficient manner. The role receives and responds to customer calls regarding service requests and issues and enters information into the database for Residential, Roll-off, and Commercial lines of business. Dispatchers ensure routes are completed and help resolve customer issues and missed stops. Hours and physical demands may vary by location or line of business.

Requirements

Knowledge of the service area and ability to read maps and give directions.
Ability to communicate professionally.
Ability to handle a high volume of calls professionally and efficiently.
Organization, attention to detail, and ability to multitask.
Analytical and problem-solving skills to address customer and company needs.
Computer proficiency in Windows and Microsoft applications.
Excellent customer service and data-entry skills.
Legally eligible to work in the United States.
Valid driver's license, if applicable.
Must successfully complete pre-employment testing.
Must be able to read and speak English.

Nice To Haves

Knowledge of various lines of business.
AS400 experience.
Experience in the waste industry, including Roll-off, Residential, and Commercial lines of business.
One year of administrative assistance or similar experience.

Responsibilities

Dispatch work orders to drivers by radio or phone, primarily for the commercial line of business.
Provide dispatch coverage for other lines of business during absences and breaks.
Receive incoming calls from customers, customer service, and sales departments and respond appropriately.
Troubleshoot and resolve service, pickup, and delivery issues.
Assist management with the daily activities of route drivers and ensure routes are completed by assigned or utility drivers.
Assign live loads to drivers based on designated routes or driver locations.
Dispatch work orders and enter data into the computer system.
Monitor drivers using the GeoTab Global Positioning Satellite (GPS) system.
Act as an emergency contact for drivers and communicate with the maintenance department about driver issues.
Manage missed stops by working with customers, drivers, and office staff to resolve issues.
Assist with assigning and tracking daily work orders to drivers.
Ensure drivers complete paperwork in accordance with DOT regulations and company policy where needed.
Maintain and update route sheets.
Assist with monitoring driver hours in accordance with DOT regulations as needed.
Interact professionally with internal and external customers.
Perform other duties as assigned.