Dispatcher

Foundation Building Materials•Greensboro, NC

About The Position

At Foundation Building Materials (FBM), Dispatchers coordinate drivers, routes, and deliveries to support smooth daily operations. The role involves scheduling delivery crews safely and efficiently, communicating delivery orders and instructions, verifying materials and delivery information, monitoring delivery labor costs, and keeping customers and internal teams informed. Dispatchers use and maintain Department of Transportation (DOT) dispatch software and follow company policies, DOT requirements, and OSHA standards. This is a full-time position with competitive pay and benefits. The position reports to the Branch Manager.

Requirements

Strong computer knowledge and data-entry skills.
Ability to quickly and accurately perform basic math.
Assertiveness and demonstrated ability to take charge and be proactive when necessary.
Strong written and verbal communication skills.
Ability to quickly read a road or geographical map and communicate directions to others.
Effective telephone skills, including polite, organized, and questioning communication.
Flexibility and adaptability in personal work schedule and product or delivery scheduling.
Strong organizational skills.
Positive, can-do attitude toward job assignments.
Effective interpersonal skills with customers and peers.
Ability to follow instructions with limited guidance.

Nice To Haves

Bilingual Spanish skills preferred.
Building products knowledge strongly preferred.
Previous experience preferred.

Responsibilities

Schedule and dispatch delivery crews safely and efficiently while maximizing branch profitability.
Accurately and efficiently communicate and distribute delivery orders to branch warehouse and delivery staff.
Use and maintain DOT dispatch software to achieve above-target FBM compliance percentage.
Instruct drivers when logistical or customer service issues arise.
Call to confirm the address, material, stocking conditions, and other necessary information for every delivery before the truck leaves the FBM warehouse.
Manage the material accuracy and verification process for each truck before delivery.
Monitor and report labor costs for each delivery as needed or requested.
Establish, build, and maintain customer relationships.
Communicate effectively with customers, sales, and management about delivery statuses.
Maintain professional, courteous contact with customers before, during, and after a sale.
Communicate concerns or issues directly to the Branch Manager.
Attend required meetings related to deliveries and the company.
Support company values in safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Follow company policies and procedures, DOT requirements, and OSHA standards.
Perform other duties as assigned.