Dispatcher

Vulcan Materials Company • Phoenix, AZ

19d • $23 - $25

About The Position

The Logistics Specialist receives customer orders for aggregate and other products, assists customers with product selection, and schedules trucking for delivery using the Trux Dispatch Platform. The role coordinates with the Sales Service Center to support accurate, timely order fulfillment, match project demand with available truck capacity, minimize truck downtime, and quickly resolve delivery issues. The position works under general direction and requires strong logistics, dispatch, and customer service capabilities in a fast-paced, deadline-oriented environment.

This position is employed directly by Heritage Logistics, LLC, a licensed broker arranging freight transportation and affiliated with Vulcan Materials Company. The job description may be changed as employer needs and job requirements change; it is not an employment agreement. Heritage Logistics, LLC is a separate legal entity and an equal opportunity employer. Vulcan Materials Company is also an equal opportunity employer.

Requirements

• High school diploma or equivalent.
• Experience in dispatching, customer relations, and construction or transportation; administrative or sales experience is required.
• Ability to coordinate and prioritize timely product delivery according to schedule, work at a fast pace, and communicate effectively with customers and haulers.
• Solid knowledge of the asphalt, concrete, and construction materials business, including truck requirements and applicable transportation regulations.
• Computer skills and familiarity with applications for recording information, creating reports, scheduling, and organizing trucking equipment.
• Ability to read maps.
• Ability to work independently, make decisions, and provide excellent customer service by phone and in person.
• Ability to recall detailed information, handle multiple tasks concurrently, and work well under pressure.
• Strong logistics, dispatch, and customer service skills.
• Excellent interpersonal skills and ability to interact effectively with all levels of the organization.
• Ability to work in a stressful, fast-paced, deadline-oriented environment and think and act quickly and creatively to resolve challenges.
• Ability to work under general direction.
• Ability to use common office tools and technology, including a cell or office telephone, calculator, computer, and other electronic devices.
• Ability to work varying schedules, including nights and weekends.
• Ability to sit for long periods of time.
• Demonstrates integrity and honesty in business transactions, follows through on commitments, and holds self and others accountable.
• Sets a strong personal example, maintains a positive attitude, and influences others to improve.
• Uses good judgment, understands the broader implications of actions, and balances firmness with flexibility.
• Adjusts positively to work changes and business conditions.

Nice To Haves

• Some college preferred.

Responsibilities

• Receive customer orders for aggregate and other products and assist customers in identifying products for specific end uses.
• Enter orders accurately into the Trux Dispatch Platform.
• Work with the Sales Service Center to obtain project information and pricing as needed.
• Coordinate project scheduling to align demand with truck capacity.
• Review daily order entries for completeness and accuracy at each product facility and ensure facilities can meet customer needs on time; adjust as needed.
• Work to minimize truck downtime.
• Immediately report delivery problems to service or sales representatives for resolution or mitigation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED