Dispatcher

Aston Carter•Indianapolis, IN

6d•$22 - $22•Onsite

About The Position

This dispatcher role manages towing resources to keep vehicle pickups and deliveries running smoothly, supporting branch productivity and operational efficiency. The dispatcher coordinates towing capacity, aligns resources with demand, and provides customer service to towing partners. The position supports on-time performance and cost-effective transportation operations and works closely with tow drivers and the transportation team to coordinate daily operations. This is a fully onsite contract position based in Indianapolis, Indiana, working Monday through Friday from 8:00 a.m. to 5:00 p.m. Current expectations do not include conversion to a permanent position. The stated pay range is $22.00 per hour. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave, such as PTO, vacation, or sick leave. Eligibility and plan terms apply.

Requirements

At least 1 year of experience in dispatching, scheduling, or coordinating.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Strong organizational skills, accuracy, and attention to detail.
Effective communication skills for interacting with towing partners, drivers, and internal teams.
Customer service skills and the ability to provide clear information and support to partners and drivers.
Basic understanding of logistics related to transportation, routing, and resource allocation.

Nice To Haves

Customer service experience and willingness and ability to learn dispatching responsibilities.
Experience in logistics, coordination, or similar operational roles.
Comfort using reports and metrics, such as time-performance data, to support decision-making.
Ability to build positive working relationships with drivers and team members.
Adaptability in adjusting plans and resources to changing demand and priorities.

Responsibilities

Direct daily towing operations to achieve on-time performance goals.
Manage tow truck resources and assign work to optimize productivity and utilization.
Plan future-day resource needs and coordinate with towing partners to secure truck capacity.
Identify when demand exceeds available tow truck capacity and coordinate additional networks or resources to cover gaps.
Monitor transportation costs and identify opportunities for savings and operational efficiency.
Recruit new towing partners to expand and strengthen the towing network.
Provide drivers with accurate and complete documentation for each pickup and delivery.
Monitor work in progress and adjust plans as needed to ensure timely pickups and deliveries.
Identify and promptly escalate transportation issues or concerns to management.
Build and maintain collaborative working relationships with the transportation team.
Establish and maintain positive, professional relationships with tow drivers.
Review and analyze transportation activity reports, including time-performance metrics, to identify trends and improvement opportunities.
Ensure compliance with safety guidelines and company policies and procedures.
Perform other related duties as assigned to support transportation and dispatch operations.