Dispatcher - Solid Waste Industry

Waste Pro USA•Fort Myers, FL

10d•Onsite

About The Position

The Dispatcher communicates with Waste Pro drivers, responds to incoming service orders, schedules service, resolves route and service issues, completes daily routing, dump and crew data entry, and distributes information to driver teams. The role coordinates service activity and documentation for residential, roll-off and commercial routes, while working with drivers, Customer Service, Operations, Sales, maintenance personnel and route supervisors. The position is normally based in an office setting.

Requirements

High school diploma or GED.
At least 6 months of related work experience.
Good telephone and two-way radio skills, with the ability to deal courteously and professionally with internal and external customers.
Computer proficiency, including MS Office and typing skills.
Ability to react well under pressure and treat others with respect.
Ability to identify and resolve problems in a timely manner.
Ability to prioritize and plan work activities.
Ability to work efficiently and effectively both independently and as part of a team.
Ability to use motor coordination and finger dexterity, such as for keyboarding, machine operation or driving, for most of the workday.
Ability to perform sedentary to light work, including rarely lifting, carrying, pushing or pulling objects weighing less than 25 pounds.

Nice To Haves

Experience in the waste industry, transportation or logistics.
Previous customer service experience in a call center environment.

Responsibilities

Maintain contact between drivers and home base, dispatching drivers to calls based on customer needs, driver locations, loads and daily factors that balance cost and response speed.
Assign routes and service tickets to drivers for the current and following day, and close service tickets daily.
Plan, distribute, monitor and follow up on daily route assignments for residential, roll-off and commercial drivers to ensure service meets Waste Pro standards and agreements.
Troubleshoot and resolve potential delivery and pickup problems before they become service issues; communicate with drivers and customers and relay service changes to Sales staff.
Answer calls from Customer Service, provide route information or follow-up, and coordinate with the Customer Service Manager, Operations Manager and drivers to ensure issues are addressed promptly.
Distribute county requests to route supervisors.
Communicate with maintenance shop personnel and serve as an emergency point of contact for drivers.
Review route paperwork, enter customer information into the database, close prior-day work orders, identify and correct data issues, document information from drivers and distribute it to appropriate departments.
Maintain data in appropriate systems: verify and enter dump tickets in Tower, close tickets and add notes in Trackese, enter new driver, truck and route data in Tower, and enter and provide “Crew Out” information to supervisors.
Print and review daily productivity reports and correct data-entry issues for route supervisors.
Distribute and maintain driver phones and radios, including software updates and charging phones each evening.
As assigned, track uniforms, review driver timecards, reconcile supervisor fuel tickets, maintain PPE inventory, ensure necessary forms are stocked and prepare Saturday work.
Attend and participate in assigned corporation-sponsored training, stay current on job-appropriate technology used by Waste Pro USA, and perform additional duties assigned by the Supervisor.