Dispatcher - Solid Waste Industry

Waste Pro•Fort Myers, FL

About The Position

The Dispatcher communicates with Waste Pro drivers, responds to incoming service orders, schedules service, resolves route and service issues, and completes daily routing, dump, and crew data entry. The role distributes information to driver teams and coordinates with customers, Customer Service, Sales, Operations, route supervisors, and maintenance personnel to support timely, reliable service. The position is based in an office setting. It requires a high school diploma or GED and at least six months of related work experience. Waste-industry, transportation, or logistics experience and call-center customer service experience are preferred.

Requirements

High school diploma or GED.
At least 6 months of related work experience.
Good telephone and two-way radio skills, with the ability to interact courteously and professionally with internal and external customers.
Computer proficiency, including Microsoft Office and typing skills.
Ability to react well under pressure and treat others with respect.
Ability to identify and resolve problems in a timely manner.
Ability to prioritize and plan work activities.
Ability to work efficiently and effectively both independently and as part of a team.

Nice To Haves

Experience in the waste industry, transportation, or logistics.
Previous customer service experience in a call-center environment.

Responsibilities

Maintain contact between drivers and home base, dispatching drivers to calls as they are received while considering customer needs, driver locations and loads, and daily factors affecting cost and response time.
Assign routes and service tickets to drivers throughout the day and for the following day, and close service tickets daily.
Plan, distribute, monitor, and follow up on daily residential, roll-off, and commercial route assignments to ensure service meets Waste Pro standards and agreements.
Troubleshoot and resolve potential delivery and pickup problems before they become service issues; communicate with drivers and customers to support customer satisfaction.
Communicate service changes to Sales staff.
Answer incoming calls from Customer Service and provide route information or follow-up; coordinate with the Customer Service Manager, Operations Manager, and drivers to ensure issues are addressed promptly.
Distribute county requests to route supervisors.
Communicate with maintenance shop personnel and serve as an emergency point of contact for drivers.
Review route paperwork, enter customer information into the database, close work orders from previous-day routes, identify and correct issues, and document and distribute driver information to appropriate departments.
Maintain data in appropriate systems, including verifying and entering dump tickets in Tower, closing tickets and noting them in Trackese, entering new driver, truck, and route information in Tower, and entering and providing “Crew Out” information to supervisors.
Print, review, and correct data in daily productivity reports for route supervisors.
Distribute and maintain driver phones and radios, including completing software updates and charging phones each evening.
As needed, track uniforms, review driver timecards, reconcile supervisor fuel tickets, maintain PPE inventory, ensure necessary forms are stocked, and prepare Saturday work.
Attend and participate in assigned corporation-sponsored training, stay current on job-appropriate technology used by Waste Pro USA, and perform other duties assigned by the Supervisor.