Dispatcher, DOT Shuttle Operations

Metropolis Technologies•Houston, TX

19h

About The Position

The Dispatcher supports safe, proper shuttle operations through scheduling, employee communication, and shift management. The role schedules vehicles and drivers for fixed-route service and may cover open shifts on short notice. The Dispatcher also helps maintain operating procedures, communicates with customers and employees, reports safety concerns and unusual occurrences, and assists Facility Managers as needed. The position requires a high school degree or equivalent, a valid CDL Class A, B, or C license as required by location, a Passenger Endorsement when operating shuttle buses with a capacity of 15 or more passengers, and a DOT Medical Card. Applicants must maintain an acceptable driving record and communicate effectively in English. Prior transportation dispatch, scheduling, employee-management, or FMCSR knowledge is preferred but not required. Availability for second or third shifts and/or weekends may be required depending on location needs.

Requirements

High school degree or equivalent.
Valid CDL Class A, B, or C driver's license, depending on location hiring needs.
Passenger Endorsement if responsible for operating shuttle buses with a passenger capacity of 15 or more passengers.
Required DOT Medical Card (Medical Examiner’s Certificate), to be carried while on duty.
Maintain an acceptable DMV record.
Ability to read, comprehend, write, speak, and communicate job-related information in English.
Ability to write simple correspondence and present information effectively in one-on-one and group situations.
Ability to add and subtract and understand and adhere to Hours of Service regulations, including calculations involving quarter hours.
Working knowledge of basic office equipment, such as a phone and fax, and Microsoft Word and Excel.
Ability to change frequently between sitting and standing and to use a phone or two-way radio.
Maintain a neat, clean appearance and wear a complete uniform at all times.
Availability for second shift, third shift, and/or weekends may be required depending on location needs.

Nice To Haves

Prior knowledge or experience with shuttle or other dispatched transportation operations, scheduling, employee management, and FMCSRs.

Responsibilities

Schedule vehicles and drivers for fixed-route service and cover open shifts on short notice when necessary.
Support safe shuttle operations through employee communication and shift management.
Courteously assist customers and employees with questions and direct customers to the Facility Manager when needed.
Report accidents, observed or suspected company-policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures.
Maintain thorough knowledge of field operations and the major streets, landmarks, and freeways in the service area.
Assist Facility Managers with other duties as needed.
Report to work every scheduled day on time and in uniform.