DOT Shuttle Supervisor

SP Plus•San Diego, CA

1d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The DOT Shuttle Supervisor assists with the day-to-day management of a shuttle operation, ensuring operations meet the location’s contractual guidelines and company policies and procedures. The role supports positive client relations, a professional business image, and programs to improve client and customer satisfaction. The position is based in San Diego, California.

Requirements

At least a high school diploma or equivalent.
At least one month of related experience or training, or an equivalent combination of education and experience.
A valid CDL Class A or B driver’s license, as required by the location’s hiring needs, and maintained in accordance with DOT regulations.
Passenger endorsement if responsible for operating shuttle buses with a capacity of 15 or more passengers.
A DOT Medical Card (Medical Examiner’s Certificate).
Ability to communicate clearly orally and in writing, listen and obtain clarification, respond to questions, and read and interpret written information.
Ability to maintain a positive attitude and respond to customer service requests.
Ability to adapt to workplace changes, delays, or unexpected events and exercise sound judgment.
Ability to frequently sit, stand, walk, use hands and fingers, handle or feel objects, and talk; occasionally climb or balance, stoop, kneel, or crouch; and lift or move up to 25 pounds.
Close vision, peripheral vision, and ability to adjust focus.
Availability for variable shifts based on location needs; second shift, third shift, and/or weekends may be required if applicable.

Nice To Haves

Prior supervisory experience in DOT-regulated shuttle operations.

Responsibilities

Assist with day-to-day activities and management of the assigned shuttle operation and locations.
Help ensure operations follow contractual guidelines and company policies and procedures.
Support client relations and participate in programs to improve client and customer satisfaction.
Courteously assist customers.
Assist with maintenance and repair of equipment and perform general maintenance as directed by the Facility Manager.
Report known accidents, observed or suspected company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Help clean debris and address water, oil, and other spills.
Substitute for any position when necessary.
Maintain thorough knowledge of the shuttle operation, transportation routes, major streets, landmarks, and freeways in the area.
Perform other duties as needed.