Dispatcher

Evergreen Goodwill•Seattle, WA

14d

About The Position

The Dispatcher coordinates the dispatch of company trucks, trailers, and drivers to assigned stores and attended donation stations. The role directs drivers and assigns tasks to meet schedules and company needs, tracks station, store, trailer, and ADS site status, and communicates with store, warehouse, outlet, ADS, dock, and management personnel. It also coordinates special donation pickups, missed donations, and other requests; processes accident reports, schedules, and daily reports; prepares reports; and plans and monitors projects. The Dispatcher contributes to customer satisfaction and team efforts and supports a safety culture by observing safe work practices and reporting potential hazards or accidents. Other duties may be assigned.

Requirements

High school diploma or equivalent is preferred but not required.
Ability to read, write, and speak English.
Ability to communicate effectively verbally and in writing, including with people who have limited English skills.
Ability to operate an in-cab computer system for vehicle tracking and electronic logs.
Working knowledge of vehicle safety and control systems.
Knowledge of DOT regulations governing safe driving and hours of service.
Current Washington State driver's license with a good driving record.
Valid MVR (motor vehicle registration), as stated in the posting.
Ability to use a mobile phone and learn job-related technology and software.
Ability to sit or stand for long periods and lift and carry items weighing up to 30–40 pounds.
Ability to communicate by talking and hearing, and the vision abilities specified for the job: close, distance, color, peripheral, depth perception, and focus adjustment.
Reliable attendance.
Organizing, sorting, categorizing, counting, adding, and subtracting skills.
Problem-solving, customer service, prioritization, attention to detail, time management, and multitasking skills.

Responsibilities

Direct drivers and assign tasks to meet schedules and company needs.
Maintain accurate station, store, and trailer status reports.
Communicate effectively with store, warehouse, outlet, ADS, dock, and management personnel.
Maintain contact with ADS sites and track trailer footage at each site.
Coordinate special donation pickups, missed donations, and special requests.
Process accident reports, schedules, and daily reports.
Prepare reports by collecting, documenting, and summarizing information.
Complete projects by planning, organizing, and monitoring assignments.
Build and maintain internal and external customer satisfaction.
Contribute to team efforts by accomplishing related results as needed.
Demonstrate safe work practices and report potential hazards or accidents.
Perform other duties as assigned.