Dispatcher

T3 Services Group•Albuquerque, NM

8d•$20 - $25

About The Position

B. Carlson Heating, Air Conditioning & Plumbing is seeking an experienced Dispatcher to coordinate a busy home-services operation in Albuquerque. This is not an entry-level role. The Dispatcher manages technician schedules, dispatches field technicians, prioritizes calls, and makes real-time decisions to keep work moving efficiently while supporting excellent customer service. The role works closely with field technicians, customer service representatives, and leadership. The successful candidate can manage competing priorities, communicate with technicians in the field, adapt to last-minute changes, and stay organized, calm, and solution-focused under pressure.

Requirements

Minimum 1–2 years of professional dispatch experience.
Experience dispatching field technicians.
Experience managing multiple technicians and a high volume of service calls.
Experience making real-time scheduling and routing decisions.
Strong understanding of technician productivity, call prioritization, and schedule management.
Ability to multitask and make decisions quickly in a fast-moving environment.
Strong customer service and communication skills.
High school diploma or GED.
Proficiency with Microsoft Office or Google Workspace.
Ability to stay organized, calm, and solution-focused under pressure.

Nice To Haves

HVAC, plumbing, electrical, or other home service industry experience.
ServiceTitan experience.

Responsibilities

Manage and coordinate daily technician schedules in a fast-paced service environment.
Dispatch technicians according to customer needs, technician skill sets, location, and call priority.
Monitor schedules throughout the day and adjust them as priorities change.
Dispatch and debrief technicians to keep jobs moving efficiently.
Communicate with customers about appointments, scheduling changes, and service needs.
Work closely with technicians, customer service representatives, and leadership.
Help maximize technician productivity and available service capacity.
Identify scheduling challenges before they become problems.
Maintain accurate information in the dispatching and scheduling system.
Support daily and monthly operational goals while delivering an excellent customer experience.