Dispatcher

ROY GROUP INTERNATIONAL L L C•Yigo, GU

12d•$29 - $0•Onsite

About The Position

The Dispatcher coordinates and supports daily student transportation operations for Department of Defense Education Activity (DoDEA) schools in Guam. The role ensures assigned routes are staffed and dispatched on time and that transportation services are safe, efficient, and compliant with DoDEA, Department of Transportation (DOT), and company requirements. The Dispatcher is the primary operational contact for drivers and safety attendants during assigned shifts and liaises with transportation staff, Student Transportation Office personnel, and RGI Management. This is a safety-sensitive position requiring integrity, accuracy, accountability, and compliance with reporting requirements. The Dispatcher monitors staffing, route coverage, fleet status, and service disruptions; maintains operational and safety records; coordinates routine and non-routine routes; and promptly reports incidents, concerns, equipment issues, and risks to Program Management. The role may require operating a school bus when staffing shortages arise while maintaining dispatch coverage. Dispatchers do not have disciplinary authority and must report all known issues truthfully, completely, and without delay. The work involves a combination of office and field environments, frequent communication with transportation and school personnel, and exposure to outdoor conditions and varying weather. The Dispatcher must meet DoDEA base access and security requirements and comply with applicable safety, drug and alcohol testing, training, and documentation requirements.

Requirements

Valid Commercial Driver’s License (CDL) with Passenger and School Bus endorsements.
Valid DOT Medical Certification.
Valid First Aid and CPR certification.
Completion of company-required safety, compliance, and operational training.
Completion of emergency evacuation training as required.
Proficiency with Fleet Management Systems (FMS).
Proficiency with company-provided digital tools for route tracking and reporting.
Working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams.
Ability to use email, mobile communication tools, and GPS/route mapping software.
Ability to sit for extended periods.
Ability to operate a school bus when required, including meeting DOT physical requirements.
Ability to lift up to 50 pounds for equipment handling or emergency situations.
Adequate vision and hearing in accordance with DOT medical certification standards.
Ability to climb bus stairs and safely exit through emergency exits.
Ability to travel to locations for route and bus stop assessments, including walking on uneven surfaces, standing, bending, and navigating curbs or stairs.
Ability to meet DoDEA base access and security requirements.
Ability to communicate and document operational and safety matters accurately, promptly, and with integrity.

Responsibilities

Coordinate daily transportation operations and ensure assigned routes are staffed and dispatched on schedule.
Serve as the primary operational contact for drivers and safety attendants during assigned shifts, providing real-time support and guidance.
Monitor attendance, call-outs, tardiness, and route coverage; promptly notify Program Management of staffing gaps, delays, and service disruptions.
Assign replacement drivers or safety attendants when available, following established procedures and RGI Management direction.
Issue vehicle keys and maintain accurate key control logs.
Maintain accurate ridership, mileage, attendance, coverage, incident, inspection, and other daily operational records.
Issue, collect, and assist with submitting Student Incident Reports to the Student Transportation Office, and provide copies to Program Management.
Issue and collect pre-trip and post-trip inspection logs and ensure complete, accurate, and timely submission.
Collect Safety Attendant checklists and ensure proper submission.
Coordinate and communicate co-curricular, special, and non-routine routes to drivers and Program Management.
Support route adjustments due to traffic, weather, road closures, or operational needs in coordination with Program Management.
Assist with annual and as-needed bus stop and route assessments using approved checklists, and document and report findings.
Provide drivers and safety attendants procedural guidance on SOPs, safety expectations, and documentation requirements, without disciplinary authority.
Immediately report accidents, incidents, injuries, student concerns, equipment issues, safety risks, staffing issues, compliance concerns, and other known events to Program Management.
Assist with onboarding logistics for new drivers and safety attendants, including route familiarization and documentation flow.
Monitor fleet status and communicate maintenance or safety concerns to Program Management.
Operate a school bus when required due to staffing shortages while ensuring dispatch coverage is maintained.
Maintain professional interactions with students, parents, school personnel, company staff, and other contacts.
Uphold transparency and confidentiality, and document and communicate events truthfully, completely, and without delay.
Adhere to DoDEA, DOT, and company safety regulations; participate in mandatory drug and alcohol testing, safety drills, and compliance training.
Meet required documentation, communication, escalation, response-time, and service-level standards.