Dispatcher

Southern Tire Mart•Jacksonville, FL

10d

About The Position

The Dispatcher greets customers in person and over the phone, helps with parts and service requests, scheduling, and general inquiries, and prepares accurate work orders, invoices, and service documentation. The role dispatches service technicians, drivers, or mobile units according to customer needs and job priority, and coordinates communication among customers, technicians, and shop personnel. The Dispatcher monitors job progress and updates customers as needed, supports counter sales by identifying needs and recommending products or services, processes payments, maintains organized service and dispatch records, and helps keep the front office and counter area clean and professional. The position works in an office and shop environment and requires the ability to sit, stand, and move throughout the workday, as well as occasionally lift up to 25 pounds. Southern Tire Mart describes itself as a family-owned company with a culture of service excellence and offers competitive pay, an available benefits package, paid time off, a 401(k) with company match, and opportunities for growth and advancement.

Requirements

Strong communication and multitasking skills.
Basic computer skills and ability to learn shop management or point of sale systems.
Strong attention to detail and accuracy.
Ability to work well in a fast-paced environment.
Professional attitude and dependable work ethic.
Ability to sit, stand, and move throughout the workday.
Ability to occasionally lift up to 25 pounds.
Ability to work in an office and shop environment.

Nice To Haves

Previous customer service, dispatch, counter sales, or administrative experience preferred.
Knowledge of tires, automotive service, or commercial service operations is a plus.

Responsibilities

Greet customers in person and over the phone in a professional manner.
Assist customers with parts, service requests, scheduling, and general inquiries.
Prepare work orders, invoices, and service documentation accurately.
Dispatch service technicians, drivers, or mobile units based on customer needs and job priority.
Coordinate communication between customers, technicians, and shop personnel.
Monitor job progress and provide updates to customers as needed.
Support counter sales by identifying customer needs and recommending appropriate products or services.
Handle cash, credit card transactions, and other payment processing as needed.
Maintain organized records of service calls, sales tickets, and dispatch activity.
Help keep the front office and counter area clean, organized, and professional.