Dispatcher

Tip Top Garage Doors•Indian Trail, NC

18d

About The Position

Tip Top Garage Doors is hiring a Dispatcher in Indian Trail, North Carolina. The Dispatcher coordinates service and repair schedules, supports field technicians, and helps provide customers with a smooth, professional experience. The role involves responding to schedule changes and customer needs, coordinating communications, maintaining accurate job details, optimizing routes, and assisting the office and operations team with administrative tasks. The posting describes a supportive, team-first culture and opportunities to grow into senior or leadership roles.

Requirements

High school diploma or equivalent.
1–3 years of dispatching, scheduling, or service coordination experience.
Strong multitasking, organization, and time-management skills.
Clear, professional written and verbal communication.
A calm, solution-focused mindset under pressure.
A team-oriented attitude and willingness to help where needed.
Comfort using computers and learning new systems quickly.
Candidates must undergo pre-employment background and drug screenings and a Motor Vehicle Record check.

Nice To Haves

Garage door industry experience.
Familiarity with ServiceTitan or similar scheduling software.

Responsibilities

Schedule and dispatch service and repair calls based on technician location, availability, and skillset.
Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs.
Communicate with technicians, customers, and management throughout the day.
Review daily jobs to ensure skill levels, parts, notes, and payment details are correct.
Optimize routes to reduce drive time, improve efficiency, and minimize callbacks.
Serve as a primary customer contact by answering questions and setting clear expectations.
Document customer interactions accurately and ensure proper follow-up.
Handle inbound calls and route them appropriately.
Support the office and operations team with additional administrative tasks as needed.