Dispatcher

Summit LLC•Antioch, TN

11d

About The Position

The Dispatcher directs and monitors daily assignments, schedules drivers and bus assistants, and assigns vehicles to provide coverage for routes, field trips, and charter work. The role communicates assignment details, supports drivers with routing and special services, and responds to emergencies, breakdowns, and other service disruptions. The Dispatcher maintains accurate route records and documentation, coordinates vehicle service with the Maintenance Supervisor, and handles customer concerns professionally while escalating unresolved issues when appropriate.

Requirements

High school diploma or GED.
Knowledge of the surrounding geographic area to support effective and efficient routing.
Ability to organize and prioritize time while balancing customer-care and dispatching demands.
Ability to communicate effectively with colleagues and customers in fast-paced or stressful environments, including interpersonal and telephone communication.
Ability to read and interpret documents and instructions from customers and team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function under substantial pressure in a fast-paced environment.
Ability to work with an appropriate level of independence and to work independently.
Problem-solving ability.
Ability to operate two-way and emergency radio systems.
Ability to use office machines, including fax, scanner, copier, zip drive, and telephone system.
Ability to use Microsoft Office programs and computerized routing software.
Ability to read road and street maps.
Ability to maintain organized and accurate records related to dispatch and routing.

Nice To Haves

Previous dispatch experience is preferred.
Bilingual abilities are a plus.

Responsibilities

Direct and monitor daily assignments; schedule drivers and bus assistants and assign vehicles to cover routes, field trips, and charter work.
Ensure drivers’ and bus assistants’ daily activities are assigned and completed on time.
Communicate relevant driving-assignment details to drivers.
Assist drivers with routing directions and direct them to perform special services when required.
Recommend appropriate disciplinary action, up to and including suspension or discharge, for part-time staff who violate company policies.
Respond to emergency calls, facilitate the emergency response network, coordinate mechanical service and repair, and assign replacement buses and drivers when a route problem occurs.
Notify District and building personnel about route-assignment changes, emergencies, accidents, breakdowns, and other events that may disrupt service.
Maintain route documentation and records, including contract requirements, school information, student data, route changes, maps, vehicle details, bus assignments, and driver details, to provide accurate information and comply with district and state requirements.
Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to support uninterrupted service.
Maintain compliance with dispatch standard operating procedures.
Handle customer concerns and requests for information promptly and professionally.
Escalate unresolved issues to management as appropriate.
Share concerns about suspicious or inappropriate behavior with a supervisor or manager.
Perform other duties as assigned.