Dispatcher

CRH•Northfield, IL

10d

About The Position

The Dispatcher is responsible for coordinating shipments with vendors, customers, fleet drivers, third-party carriers, customer service, and sales. The role processes ship tickets promptly and monitors and tracks trucks from the beginning of an order through completion. The position generally works in an office environment, with occasional duties outside a typical office setting.

Requirements

High school diploma or equivalent experience in a related function.
Strong language, mathematical, and computer skills.
Excellent communication, organizational, and problem-solving skills.

Nice To Haves

Bilingual in English and Spanish.
Logistics experience with working knowledge of DOT regulations, scheduling internal fleet equipment, and third-party carriers.

Responsibilities

Coordinate and process shipment requests from customers, customer service, and sales.
Prepare delivery paperwork and related shipping documents.
Enter and revise orders in the system based on customer ship requests.
Check inventory availability and communicate any issues.
Maintain shipping information in Oracle Transportation Management, including carrier assignment, rating accuracy, scheduling, and equipment requirements.
Prepare and review loading and unloading information, daily shipping reports, and delivery logs.
Follow company policies and OSHA/MSHA regulations for safe working procedures and environments.
Maintain a professional and courteous attitude toward customers, drivers, co-workers, supervisors, and the public.
Communicate delivery times to customers and notify them of issues.
Coordinate with production and sales to expedite and trace shipments.
Audit and edit driver logs to ensure compliance with DOT and government regulations.
Confirm freight purchase orders nightly.
Perform other duties and responsibilities as assigned.