Dispatcher

RMA WORLDWIDE•Austin, TX

39d•Remote

About The Position

RMA Worldwide Chauffeured Transportation is seeking a dependable, organized, and customer-focused Dispatcher to join our Operations team. We are currently hiring one Dispatcher and are open to candidates based in either Houston or Austin, Texas. This is a full-time position with a schedule of Wednesday – Sunday, 2:00 PM – 10:30 PM. As a Dispatcher, you will help coordinate daily transportation operations and ensure our chauffeurs and clients receive timely, professional support.

Requirements

Previous dispatch, transportation, logistics, or operations experience preferred
Strong computer skills and ability to learn dispatch software
Excellent communication and customer service skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving and decision-making skills
Dependable, punctual, and detail-oriented
Comfortable communicating by phone, email, and internal systems
Ability to remain calm and professional when handling time-sensitive situations
Must be available to work the full Wednesday–Sunday, 2:00 PM–10:30 PM schedule

Responsibilities

Dispatch and monitor chauffeurs throughout their shifts
Coordinate trip assignments and make adjustments based on operational needs
Monitor trip status and ensure on-time performance
Communicate with chauffeurs regarding schedules, changes, delays, and client needs
Respond quickly and professionally to operational issues
Maintain accurate trip and dispatch information in company systems
Communicate with clients and internal departments when necessary
Assist with last-minute changes, call-outs, and coverage needs
Provide excellent customer service to both clients and chauffeurs
Complete other dispatch and operations duties as assigned