Dispatcher

5d•$16 - $18•Onsite

About The Position

M&M Management is seeking a reliable and organized Dispatcher to coordinate drivers, schedules, and pickup requests along designated routes. The Dispatcher connects customers, donors, and corporate partners with staff, handling incoming calls, scheduling pickups, supporting drivers in the field, and serving as a customer service liaison. The role also acts as a central communication point for the thrift store and provides administrative and product-research support as needed. The position involves working primarily at a computer in a consistently busy, noisy, and brightly lit store environment. It requires regular interaction with customers, donors, and coworkers, flexibility to switch tasks or work in assigned areas, and the ability to manage multiple responsibilities. Effective English communication may be necessary for understanding instructions and interacting with people who primarily use English. Regular, punctual attendance and professional, ethical, inclusive, customer-focused conduct are expected. M&M Management is an equal opportunity employer committed to diversity, inclusion, and reasonable accommodations for qualified individuals with disabilities. Employment eligibility is verified through E-Verify.

Requirements

Strong organizational and time-management skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Ability to manage multiple responsibilities and prioritize or perform tasks simultaneously.
Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment.
Effective verbal and written communication; basic written and spoken English may be needed to understand instructions and communicate with people who primarily use English.
Regular and punctual attendance; dependability, integrity, customer focus, adaptability, attention to detail, inclusion, teamwork, resilience, and professionalism.
Ability to follow safety guidelines and protocols.
Physical ability to sit for prolonged periods and frequently use hands and fingers for typing, writing, and handling office equipment; visual and auditory abilities described in the posting.

Nice To Haves

Previous experience in dispatching, logistics, or a related field.
High school diploma or GED.

Responsibilities

Handle incoming calls from customers, donors, and corporate partners courteously and provide information and assistance.
Facilitate communication between customers and donation pickup drivers, including scheduling and responding to pickup-related inquiries, concerns, and requests.
Partner with the Head Driver to schedule and coordinate pickup requests and communicate accurately and promptly with customers and drivers.
Provide drivers with essential information and updates during their assignments.
Resolve customer issues promptly and effectively to maintain customer satisfaction.
Manage call traffic, dispatch requests, and customer inquiries simultaneously while maintaining professionalism and attention to detail.
Serve as the thrift store’s central communication point, ensuring information flows effectively among customers, drivers, and store personnel.
Make timely decisions and solve problems as they arise.
Use dispatching software and communication equipment to support operations and maintain accurate records.
Provide administrative support to the store leadership team as needed.
Conduct product research for the pricing team as needed.
Provide the leadership team with timely feedback and observations about driver performance, including adherence to lunch break policies.