Dispatcher

GFL Environmental Inc. • Gainesville, FL

5d

About The Position

The Dispatcher serves as the central link between route drivers, operational leadership, and customer service teams for daily waste collection operations. The role monitors live routes, directs drivers, handles incoming service orders, and makes real-time decisions to resolve route and service issues and keep operations efficient and customers satisfied. The Dispatcher uses GFL proprietary software and TRUX to enter ticket information, track productivity, and adjust pickup schedules. The position also involves communicating with customers and teams across customer service, sales, operations, and shop maintenance.

Requirements

• One to two years of experience in transportation, dispatch, or customer-facing operations.
• Ability to make quick, confident operational decisions and maintain situational awareness.
• Ability to manage high-volume calls, monitor route-tracking software, and respond to driver requests simultaneously.
• Proficiency with MS Office, including Outlook, Excel, and Word, and ability to adapt to proprietary dispatch platforms.
• Strong verbal and written communication skills, with a customer-first mindset and professional communication style.
• High school diploma required.
• Valid work authorization in the country where the job is located; visa sponsorship is not provided.

Nice To Haves

• Experience with TRUX software.
• Post-secondary education or logistics training.

Responsibilities

• Monitor live routes and direct drivers using GFL proprietary software and TRUX to optimize daily pickup schedules and make real-time route adjustments.
• Troubleshoot on-the-road challenges and service delays before they become customer issues.
• Conduct end-of-day driver check-ins, collect and review route sheets for data accuracy, and complete daily ticket-entry requirements.
• Communicate promptly with operations, customer service, sales, and shop maintenance teams by phone, email, and two-way radio.
• Collaborate with routing specialists and operations managers to refine daily routes, optimize staffing levels, and maintain productivity.
• Handle incoming service orders, direct drivers, resolve service issues, and enter ticket information and track productivity using company software.

Benefits

• 15 days of paid time off.
• Medical, dental, and vision coverage.
• Four medical plan options, including a Health Savings Account with an employer contribution and match program.
• 401(k) plan with employer match.
• Paid holidays.
• Employee Assistance Program with free, confidential counseling for the employee and household.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED