Dispatcher

FIRSTLINE ROAD SOLUTIONS, LLC • Lubbock, TX

81d

About The Position

We are looking for a reliable Dispatcher to join a growing team. The role is important to the company's success and requires multitasking, creative problem-solving, clear communication in a team environment, and excellent customer service in person and over the phone. Dispatchers help tow truck operators, described as first responders, keep highways safe and support the community.

The Dispatcher answers customer calls, uses dispatch software to assign trucks, documents conversations, helps drivers troubleshoot problems, and assesses roadside safety situations. The role also involves ensuring accurate and complete call information, notes, pricing, and customer information in the dispatch software, and providing timely and accurate help to customers and drivers. Other duties may be assigned by the Supervisor. This role has no supervisory responsibilities.

Employment offers are contingent on successfully passing a background screening, including a criminal background check, motor vehicle records review, social security screening, and a drug and alcohol test as required by law. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent.
• Extremely organized and detail-oriented.
• Must reside near the assigned area.

Nice To Haves

• One year of customer service experience preferred.
• One year of dispatching experience preferred.
• Dispatch software experience preferred.

Responsibilities

• Ensure exceptional customer service.
• Answer incoming calls from customers.
• Use dispatch software to dispatch trucks to customers.
• Document conversations.
• Help drivers troubleshoot problems and issues.
• Assess the safety of roadside situations.
• Maintain expertise in dispatch software and ensure call information, notes, pricing, and customer information are entered accurately.
• Ensure customers and drivers receive timely and accurate dispatch help.
• Perform other duties as assigned by the Supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED