Dispatcher
About The Position
The Dispatcher supports a growing field service operation by coordinating technicians who travel to customer locations to repair and maintain equipment. This fast-paced role focuses on scheduling, dispatching, customer communication, and problem-solving. The Dispatcher reviews incoming work orders, assigns service calls, coordinates technicians’ schedules and routes across multiple service territories, and works to ensure customers receive timely service. The position is fully remote, but candidates must live within approximately 75 miles of Atlanta, Georgia. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. Eastern Time. New hires receive three to four weeks of structured, side-by-side training before taking ownership of assigned service markets. This is a 10–12-month contract with potential for permanent hire.
Requirements
- Previous dispatching, scheduling, or service coordination experience is strongly preferred.
- Customer service experience.
- Experience managing schedules and high-volume workloads.
- Strong communication and problem-solving skills.
- Ability to handle changing priorities and difficult customer situations.
- Basic Excel skills, including sorting and filtering.
- Stable work history with demonstrated tenure.
- Ability to stay productive and accountable in a fully remote environment.
- Must reside within approximately 75 miles of Atlanta, Georgia.
- Must be available to interview during November 16–22 and start on December 1.
Nice To Haves
- Salesforce experience.
- Previous dispatching experience.
Responsibilities
- Review incoming work orders through Salesforce.
- Assign service calls to appropriate field technicians.
- Manage technician schedules, routes, and service appointments.
- Schedule upcoming work across multiple service territories.
- Monitor high-volume work order activity and adjust schedules as priorities change.
- Communicate delays, schedule changes, and appointment updates to customers.
- Handle escalated service requests and customer concerns.
- Communicate regularly with technicians, account managers, sales, and customer service teams.
- Manage frequent phone and email communication throughout the day.
Benefits
- Business-related cell phone reimbursement.
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation, or sick leave, if eligible.
- Fully remote work.
- Structured training and onboarding.
- Potential long-term career growth within service, sales, operations, or management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
