Dispatcher

Summit LLC•Crowley, TX

13d

About The Position

The Dispatcher directs and monitors daily transportation assignments, scheduling drivers and bus assistants and assigning vehicles to cover routes, field trips, and charter work. The role communicates assignment details, provides routing assistance, and coordinates responses to emergencies, route disruptions, vehicle breakdowns, and mechanical repairs to help maintain uninterrupted service. The Dispatcher maintains accurate route documentation and records in accordance with customer, district, and state requirements; follows dispatch standard operating procedures; and responds professionally to customer concerns and requests. The role also supports employee accountability by recommending disciplinary action for part-time staff when appropriate, escalates unresolved issues to management, and upholds the company’s safeguarding and ethical conduct expectations.

Requirements

High school diploma or GED.
Ability to organize and prioritize time while balancing customer care and dispatching demands.
Ability to communicate effectively with colleagues and customers in fast-paced or stressful environments, including interpersonal and telephone communication.
Ability to read and interpret documents and instructions from customers and team members.
Ability to perform work requiring cooperation and instruction.
Ability to function under substantial pressure in a fast-paced environment.
Ability to work with an appropriate level of independence and to work independently.
Problem-solving ability.
Ability to operate two-way and emergency radio systems.
Ability to use office machines, including a fax machine, scanner, copier, zip drive, and telephone system.
Ability to use Microsoft Office programs and computerized routing software.
Ability to read road and street maps.
Ability to maintain organized and accurate records related to dispatch and routing responsibilities.

Nice To Haves

Previous dispatch experience is preferred.
Bilingual abilities are a plus.

Responsibilities

Direct and monitor daily assignments; schedule drivers and bus assistants and assign vehicles to cover routes, field trips, and charter work.
Ensure drivers’ and bus assistants’ daily activities are assigned and completed on time.
Communicate relevant details of driving assignments to drivers and assist with routing directions and special services.
Recommend appropriate disciplinary action, up to and including suspension or discharge, for part-time staff who violate company policies.
Respond to emergency calls, facilitate the emergency response network, coordinate mechanical service and repairs, and assign replacement buses and drivers when route problems occur.
Notify district and building personnel about route assignment changes, emergencies, accidents, breakdowns, and other events that may disrupt service.
Maintain route documentation and records, including contract requirements, school information, student data, route changes, maps, vehicle details, bus assignments, and driver details, to provide accurate information and comply with district and state requirements.
Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to help ensure uninterrupted service.
Maintain compliance with dispatch standard operating procedures.
Handle customer concerns and requests for information promptly and professionally; escalate unresolved issues to management as appropriate.
Exhibit ethical conduct and personal integrity, and report concerns about suspicious or inappropriate behavior to a supervisor or manager.
Perform other duties as assigned.