Dispatcher

Ewing Bros•Las Vegas, NV

7d•Onsite

About The Position

The Dispatcher serves as the first point of contact for towing and impound requests. The role handles incoming calls, coordinates driver schedules, maintains accurate call logs, and facilitates timely communication among drivers, customers, and law enforcement. The position requires effective multitasking, strong communication, and the ability to remain calm and efficient in a fast-paced environment. The Dispatcher answers customer and law-enforcement questions about vehicle releases and towing regulations, coordinates tow operators and truck drivers, and enters information into dispatch software, including Aries Dispatch. The role also requires knowledge of Las Vegas and surrounding areas to support efficient routing and provides general clerical support to the tow office as needed. The work is performed in an office environment, with occasional exposure to outdoor weather conditions and a moderate noise level. The role involves frequent communication and requires focus and adaptability. Physical activities include lifting or moving up to 25 pounds and frequent standing, walking, sitting, reaching, stooping, kneeling, crouching, and use of hands and fingers for typing, phone operation, and computer tasks.

Requirements

High school diploma or GED.
Basic computer knowledge and proficiency with Microsoft Office.
Strong communication, multitasking, and organizational skills.
Valid driver’s license or state ID.
Must be authorized to work in the U.S.
Ability to lift or move up to 25 pounds.
Frequent standing, walking, sitting, reaching, stooping, kneeling, and crouching, and regular use of hands and fingers for typing, phone operation, and computer tasks.
Communication and customer service skills; multitasking and time management; problem-solving and decision-making; teamwork and collaboration; adaptability and composure under pressure; attention to detail and accuracy; dependability and strong work ethic; and technical proficiency and willingness to learn.

Nice To Haves

1–3 years of dispatching or fast-paced operations experience preferred.
Bilingual Spanish preferred but not required.
Ability to learn towing software.

Responsibilities

Answer high volumes of incoming calls related to towing services and police impounds.
Assist customers and law enforcement with questions about vehicle releases and towing regulations.
Communicate promptly and professionally with internal and external tow operators and respond to inquiries.
Coordinate, assign, and schedule truck drivers using radio, phone, or computer systems.
Serve as a liaison between drivers, customers, and towing office personnel.
Accurately enter data into dispatch software and use Aries Dispatch.
Maintain knowledge of Las Vegas and surrounding areas to support efficient routing.
Provide general clerical support to the tow office as needed.