Dispatcher

Keolis Canada • Los Angeles, CA

49d • $22 - $24 • Onsite

About The Position

The Dispatcher role is responsible for assigning work, vehicles, and on-board equipment to operators, and maintaining check-out logs. This position involves assigning operators in the event of absences or increased service volumes to minimize disruptions caused by traffic, vehicle malfunctions, operator issues, or emergencies. The dispatcher will maintain accurate attendance logs, communicate with operators regarding customer information, cancellations, and directional assistance, and monitor operator and trip status, making necessary adjustments to ensure on-time performance. They will also provide assistance to operators during emergencies or vehicle malfunctions, communicating with operations, safety, and maintenance staff as needed. Additionally, the dispatcher will reschedule trips as necessary, reconcile trip manifests, assist passengers with service inquiries, document daily events, collect and catalog lost and found articles, and maintain a safe work area. This role also includes radio checks for all vehicles, establishing and maintaining headways for buses, maintaining logs for exceptions and incidents, assisting drivers with informational material, and reporting driver issues to supervisors. Other duties may be assigned by the immediate supervisor.

Requirements

• Must be over 21 years of age
• High School Diploma/GED
• 2 years of experience in high volume environment
• Effective Communication Skills
• Maintain a professional demeanor and appearance.
• Handle multiple tasks accurately and effectively in a fast-paced environment
• Strong verbal and radio communication
• Quick decision-making in emergency situations
• Multitasking in fast-paced environments
• Knowledge of transit or transportation operations
• Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position

Responsibilities

• Assign work, vehicles and on-board equipment to operators and maintain check-out logs
• Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
• Maintain accurate logs for attendance
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
• Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
• Reconcile trip manifests by operators
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status.
• Document accurately and appropriately daily events related to service
• Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Radio check all vehicles leaving the yard at all times
• Establish and maintain headways for all online buses
• Will maintain “exceptions” and “incidents” log
• Will assist drivers with informational material as needed
• Report to supervisors and duty managers any drivers failing to meet duties online
• Other duties as assigned by immediate supervisor

Benefits

• Competitive compensation and benefits
• Opportunities for development and growth throughout an exciting and rewarding career
• The safest work environment possible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED