Dispatcher

Kelso Industries•Atlanta, GA

5d•$18 - $21

About The Position

Kelso Industries is seeking a detail-oriented Dispatcher to support the day-to-day operations of a fast-paced service organization. The Dispatcher serves as a central point of communication between customers, office personnel, and field technicians, helping ensure service requests are handled efficiently. The role is suited to someone who thrives in a structured environment, enjoys problem-solving, and takes pride in delivering excellent customer support. The position coordinates service appointments and work orders, provides customers with appointment and service updates, facilitates communication with technicians, maintains accurate records, tracks service activity, responds to schedule changes and urgent requests, and performs administrative support. The Dispatcher works with management and team members to improve processes, efficiency, and customer satisfaction. Compensation is $18–$21 per hour, based on experience, skills, and qualifications.

Requirements

Ability to communicate effectively with customers, coworkers, and external contacts.
Ability to handle multiple assignments, prioritize tasks, and meet deadlines.
Comfort using Microsoft Office applications, scheduling software, database systems, or CRM platforms.
Professionalism, reliability, attention to detail, follow-through, and strong customer service skills.

Nice To Haves

Background in administrative support, customer service, service coordination, office operations, or a similar position.
Experience in service, maintenance, construction, facility support, or trade-related environments.

Responsibilities

Schedule, modify, and prioritize work orders while balancing technician availability and customer needs.
Communicate with customers about appointments, service status updates, and general questions.
Ensure technicians have the information and resources needed to complete assignments successfully.
Enter and update customer details, service records, and operational information in company systems.
Monitor active work orders and help keep projects on schedule.
Respond promptly and professionally to schedule adjustments, urgent service requests, and customer concerns.
Prepare reports, organize documentation, and assist with office support activities.
Work with management and team members to improve processes, efficiency, and customer satisfaction.