Dispatcher

Hutchinson • Cherry Hill Township, NJ

11d • $20 - $24

About The Position

Hutchinson Plumbing, Heating & Cooling is seeking an organized, energetic, and service-oriented Dispatcher to join its team in Cherry Hill, New Jersey. The Dispatcher helps deliver exceptional customer service by coordinating HVAC and plumbing technicians, managing service information and parts orders, and supporting a seamless customer experience. The company describes its culture as family-oriented and focused on teamwork, employee development, and recognizing employees’ contributions.

Requirements

• At least 2 years of office or customer service experience.
• Excellent communication and interpersonal skills.
• Professional, customer-focused demeanor.
• Strong problem-solving skills and ability to think quickly in a fast-paced environment.
• Ability to proactively plan and schedule work rather than simply react to issues.
• Collaborative, team-oriented mindset.
• Strong computer skills, including Microsoft Office proficiency.
• Ability to learn scheduling, dispatch, and customer management software.

Nice To Haves

• Dispatching experience.

Responsibilities

• Schedule and dispatch HVAC and plumbing service technicians efficiently.
• Review and optimize technician routes to maximize productivity.
• Handle incoming calls from existing customers and provide outstanding customer service.
• Accurately enter and maintain service ticket information.
• Create dispatch numbers for parts orders and track order status.
• Follow up on parts orders and coordinate installation appointments.
• Communicate with technicians, customers, and internal teams to ensure a seamless customer experience.

Benefits

• Competitive salary.
• Medical, dental, and vision insurance.
• Paid vacation and holidays.
• 401(k).
• Opportunities for career advancement and professional growth.
• Ongoing training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed