Dispatcher

Capital Waste Services•Aiken, SC

4d•Onsite

About The Position

The Dispatcher coordinates communication between drivers, operations, and customer service to support efficient route execution and timely service delivery. The role dispatches drivers, addresses service issues in real time, and maintains accurate operational and customer records. This is an office-based, in-person position in a fast-paced, high-volume environment, with frequent communication with drivers and field personnel. The Dispatcher works with drivers, route managers, sales, customer service, and operations leadership to support daily service, customer satisfaction, and operational goals.

Requirements

High school diploma or GED.
At least 1 year of customer service, dispatch, logistics, or call center experience.
Strong communication and problem-solving skills.
Ability to multitask in a fast-paced, high-volume environment.
Excellent customer service and conflict-resolution skills.
Strong organizational and time-management abilities.
Ability to prioritize tasks and adapt to changing operational needs.
Proficiency in Microsoft Office, including Excel, Outlook, and Teams, and internal systems.
Strong attention to detail and data accuracy.

Nice To Haves

Experience in waste management, transportation, or route-based operations.
Familiarity with dispatch or routing systems.
Experience working with drivers or field personnel.

Responsibilities

Communicate with drivers throughout the day to provide routing instructions, updates, and support.
Monitor route progress and proactively address delays, missed pickups, and other service issues.
Adjust routes as needed to maintain service efficiency and customer satisfaction.
Coordinate with operations leadership to ensure timely service completion.
Respond to customer inquiries, service requests, and complaints professionally and promptly.
Investigate and resolve service issues, including missed pickups and delays, and communicate updates and resolutions to customers as needed.
Enter and maintain service orders, route data, and customer information in company systems.
Review daily reports and assist with route scheduling and adjustments.
Maintain accurate customer records, contracts, and service agreements.
Support billing and collections processes as needed.
Work with drivers, route managers, sales, and customer service teams to ensure seamless operations.
Assist with onboarding new accounts and transitioning service agreements from sales to operations.
Maintain workflow accuracy and responsiveness in support of operational goals.