Dispatcher

Aston Carter•Indianapolis, IN

6d•$22 - $22•Onsite

About The Position

The Dispatcher coordinates towing resources to ensure vehicle pickups and deliveries run smoothly, supporting branch productivity and business growth. The role provides customer service to towing partners while managing capacity and resource demands to meet on-time performance goals. It is fully onsite in Indianapolis, Indiana, in a professional office and operations environment focused on towing and transportation coordination. The Dispatcher works closely with tow drivers and the transportation team, frequently communicating by phone and digital tools to manage schedules, assignments, and documentation, while handling multiple priorities and following company policies, procedures, and safety guidelines. This is a contract-to-hire position. The stated pay range is $22.00 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Benefits may be available subject to eligibility, job classification, length of employment, and applicable plan terms.

Requirements

At least 1 year of dispatching experience.
Ability to handle multiple tasks at once in a fast-paced environment.
Strong organizational skills, accuracy, and attention to detail.
Experience coordinating logistics or transportation activities.
Effective communication skills to provide strong customer service to towing partners.
Ability to build and maintain positive working relationships with drivers and internal teams.

Nice To Haves

Experience in logistics, transportation coordination, or related operational roles.
Customer service experience, particularly in a dispatching or logistics environment.
Ability to analyze reports and performance metrics to support continuous improvement.
Comfort using basic office and dispatch tools to manage schedules, documentation, and communication.

Responsibilities

Direct daily towing operations to achieve on-time performance goals.
Manage tow truck resources and assign work to optimize productivity across the towing network.
Plan future-day resource requirements and coordinate with towing partners to secure truck capacity.
Identify when demand exceeds available truck capacity and engage additional resources from part-time networks.
Monitor transportation costs and identify opportunities to improve efficiency and reduce expenses.
Recruit new towing partners to expand and strengthen the towing network.
Provide drivers with required pickup and delivery documentation to support accurate, timely service.
Monitor work in progress and adjust schedules and assignments in real time to maintain timely performance.
Identify and escalate transportation-related issues or concerns to management for resolution.
Build and maintain effective working relationships with the transportation team and tow drivers.
Review and analyze transportation reports, including time-performance metrics, to identify trends and improvement opportunities.
Follow safety guidelines and company policies and procedures.
Perform other related duties as assigned to support towing and transportation operations.