Dispatcher (Full And Part Time)
About The Position
Coordinates and monitors Patient Transportation service activities through timely, accurate dispatch and management of customer transportation requests. The Dispatcher directs transport activity, monitors task completion, and helps ensure requests are handled efficiently and according to departmental standards, priorities, and patient appointments. The role serves as a liaison between Patient Transportation and other departments, promotes positive service relationships, and may transport patients when necessary. The position is based at MUSC Charleston, 169 Ashley Avenue, Charleston, South Carolina. Full-time and part-time schedules are available; days and hours may vary, and open availability is preferred. No prior experience is required. The stated pay range is $18.00 to $20.00 per hour.
Requirements
- No prior experience is required.
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Open availability is preferred.
Responsibilities
- Provide attentive, detailed customer service to customers.
- Apply knowledge of basic patient transportation concepts, infection control practices, and proper body mechanics.
- Determine, explain, and develop dispatcher logic and transporter activities.
- Transport patients when necessary.
- Direct the transport function and transporter activity to support timely task completion.
- Monitor task availability and completion procedures, and follow up on service and operational issues.
- Ensure requests are addressed efficiently and in a timely manner according to departmental standards, priorities, and patient appointments.
- Serve as a liaison between Patient Transportation and other departments.
- Assign, collect, and distribute pagers.
- Monitor daily sign-in and sign-out procedures.
- Develop and promote positive customer service relationships with patients, family members, visitors, and staff.
- Ensure transport requests are dispatched accurately and promptly.
- Support maximum staff productivity.
- Resolve complaints involving patients, visitors, staff, or employees.
- Recommend solutions to ongoing or recurring issues.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Voluntary Hospital Indemnity Insurance
- Voluntary Legal Services
- Choice Auto and Home Program
- Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs).
- Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
