DISPATCHER (FULL TIME)
About The Position
TouchPoint Support Services is hiring a full-time Dispatcher at Ascension Columbia St Mary's in Milwaukee, Wisconsin. The Dispatcher coordinates and monitors Patient Transportation services by dispatching and managing customer transportation requests accurately and on time. The role directs transporter activities, monitors task completion, and ensures requests are handled according to departmental standards, priorities, and patient appointments. The Dispatcher may transport patients when necessary and serves as a liaison between Patient Transportation and other departments. The schedule is 8:00 a.m. to 4:30 p.m., with days varying. The fixed pay rate is $17.25 per hour.
Requirements
- Previous patient transportation experience is preferred but not required.
Nice To Haves
- Previous patient transportation experience.
Responsibilities
- Provide attentive, detail-oriented customer service.
- Apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Determine and explain dispatcher logic and transporter activities.
- Transport patients when necessary.
- Direct transport operations and transporter activities, ensuring tasks are completed on time.
- Monitor task availability and completion procedures and follow up on service or operational issues.
- Ensure requests are handled efficiently and promptly according to departmental standards, priorities, and patient appointments.
- Serve as a liaison between Patient Transportation and other departments.
- Assign, collect, and distribute pagers, and monitor daily sign-in and sign-out procedures.
- Promote positive customer service relationships with patients, their families, visitors, and staff.
- Ensure accurate, timely dispatch of transport requests and maximize staff productivity.
- Resolve complaints involving patients, visitors, staff, or employees and recommend solutions to ongoing or recurring issues.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and the Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death coverage
- Disability insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential paid and/or unpaid time off in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
