DISPATCHER (FULL TIME)
About The Position
Crothall Healthcare is hiring a full-time Dispatcher to coordinate and monitor Patient Transportation services. The Dispatcher manages customer transportation requests through timely, accurate dispatch and supports the efficient completion of transport tasks. The role is based at the National Performance Center in Knoxville, Tennessee. The schedule is 2:30 p.m. to 11:00 p.m., with days that may vary and rotating weekends required. The fixed pay rate is $16.00 per hour. Paid training is offered. The Dispatcher directs transporters, monitors service activity, ensures requests are handled according to departmental standards and patient appointments, and serves as a liaison between Patient Transportation and other departments. The role may also involve transporting patients when necessary, distributing and collecting pagers, and resolving service-related complaints and recurring issues.
Requirements
- Prior customer service experience is preferred.
Nice To Haves
- Prior customer service experience.
Responsibilities
- Provide attentive, quality customer service.
- Apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Determine, explain, and develop dispatcher logic and transporter activities.
- Transport patients when necessary.
- Direct transport operations and transporter activities to ensure tasks are completed on time.
- Monitor task availability and completion procedures and follow up on service and operational issues.
- Ensure transportation requests are handled efficiently and promptly according to departmental standards, priorities, and patient appointments.
- Serve as a liaison between Patient Transportation and other departments.
- Assign, collect, and distribute pagers; monitor daily sign-in and sign-out procedures.
- Promote positive customer service relationships with patients, family members, visitors, and staff.
- Ensure accurate, timely dispatch of transportation requests and maximize staff productivity.
- Resolve complaints involving patients, visitors, staff, or employees and recommend solutions for recurring issues.
- Perform other duties as assigned.
Benefits
- Paid training
- Retirement plan
- Associate shopping program
- Health and wellness programs
- Discount marketplace
- Identity theft protection
- Pet insurance
- Critical illness insurance
- Accident insurance
- Hospital indemnity insurance
- Legal services
- Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Commuter benefits
- Employee assistance program
- Flexible spending accounts
- Paid and/or unpaid time off, subject to applicable laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
