Dispatcher

Dilling Heating, Cooling, Plumbing & Electrical • Charlotte, NC

8d • $18 - $25

About The Position

Dilling Heating, Cooling, Plumbing & Electrical is hiring a Dispatcher to schedule and dispatch service technicians, manage daily routes and appointments, and provide outstanding customer service and communication. The role includes matching technicians to jobs based on skill and availability, assisting with customer issue resolution and scheduling changes, and collaborating with the team to achieve operational and revenue goals. The company describes a supportive workplace with a personalized workspace, ongoing training and coaching, and opportunities for career advancement. Compensation is $18.00–$25.00 per hour.

Requirements

• At least 2 years of dispatch experience.
• Ability to work in a fast-paced environment.
• Ability to prioritize tasks.
• Excellent customer service skills; honesty, dependability, and reliability.
• Must pass a motor vehicle check, background check, and drug screen.

Nice To Haves

• ServiceTitan experience.

Responsibilities

• Schedule and dispatch service technicians.
• Manage daily routes and appointment scheduling.
• Provide outstanding customer service and communication.
• Match technicians to jobs based on skill and availability.
• Assist with customer issue resolution and scheduling changes.
• Work collaboratively to achieve operational and revenue goals.

Benefits

• Medical, prescription, dental, and vision plans.
• Disability and term life insurance.
• 401(k) matching benefits.
• Ongoing training and development with clear pathways for growth.
• Paid holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed