Dispatcher

DO & CO•New York, NY

About The Position

DO & CO is hiring an experienced and highly organized Dispatcher for its New York team. The Dispatcher serves as a central point of communication for transportation operations, coordinating drivers, vehicles, deliveries, and real-time flight activity to help ensure flights are catered accurately, safely, and on schedule. DO & CO operates in Airline Catering, International Event Catering, Restaurants, Lounges & Hotels. The company has 33 locations across 12 countries and 3 continents, and focuses on high standards of quality in its products and services.

Requirements

At least one year of experience in dispatching, transportation, logistics, airline catering, or a comparable fast-paced operation.
Strong leadership, planning, coordination, and organizational skills.
Clear and professional communication with drivers, airline representatives, airport personnel, and internal departments.
Confident decision-making and problem-solving skills in a time-sensitive environment.
Hands-on approach and commitment to ensuring every flight is dispatched accurately and on time.
Ability to manage multiple priorities and respond calmly to changing operational demands.
Ability to work independently and collaboratively as part of a team.
Strong attention to detail and dedication to exceptional customer service.
Proficiency in Microsoft Word, Excel, Outlook, and database systems.
Successful completion of the airport security-clearance process for the assigned location, including applicable TSA and U.S. Customs requirements under 49 CFR § 1542.209 and obtaining an appropriate airport-issued identification badge, such as SIDA, AOA, or an equivalent credential.
Flexible availability, including days, nights, weekends, and holidays, based on business needs.

Nice To Haves

Driver's License (preferred).

Responsibilities

Coordinate transportation activities among DO & CO facilities, third-party vendors, airline clients, and the airport.
Plan, schedule, and communicate vehicle movements to ensure timely delivery of products, goods, and services.
Monitor aircraft arrivals, departures, flight schedules, and operational updates, responding quickly to changes or disruptions.
Supervise, motivate, and support a large team of drivers and driver helpers, including coordinating schedules and maintaining required documentation.
Serve as a central point of contact for incoming calls and operational information from airline clients and airport personnel.
Communicate critical updates promptly and accurately to the appropriate internal departments.
Process meal-order information and ensure timely, accurate distribution to relevant teams.
Confirm flights are properly prepared and dispatched on schedule.
Monitor vehicle readiness, including fueling, maintenance, required inspections, and regulatory compliance.
Report vehicle defects or operational concerns and coordinate timely corrective action.
Maintain accurate transportation databases and prepare, review, and update operational reports.
Promote a safe workplace and ensure compliance with applicable airport, airline, federal, state, and local requirements.
Follow food safety and hygiene standards outlined in the Food Safety Management System Handbook.
Report food safety concerns to management and the Hygiene and Food Safety Team.
Perform additional duties as assigned while upholding DO & CO standards.