Dispatcher

Casella Waste Systems, Inc.•Auburn, MA

4d•$28 - $30

About The Position

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services. The role coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient customer service. Pay ranges from $28 to $30 per hour, depending on experience.

Requirements

High school diploma or GED.
Legally eligible to work in the United States.
Demonstrated ability to work collaboratively as part of a team.
High attention to detail.
Excellent multitasking, listening, communication, and problem-solving skills.
Ability to work in a fast-paced environment and prioritize.

Nice To Haves

Some previous dispatch experience.

Responsibilities

Dispatch drivers to calls as received, considering customer needs, driver locations and loads, and daily factors to balance cost and customer satisfaction.
Route vehicles to achieve or exceed company-established productivity goals.
Assign routes and services to appropriate drivers throughout the day and for the next day; manage route actions and ensure route completion.
Handle incoming calls and emails from Customer Service and Sales and manage requests for pick-ups, deliveries, and container movements within the area.
Communicate with customers while drivers are on-site and resolve pick-up or other issues delaying service.
Update and inform Customer Care about service delays so customers can be notified.
Prepare, update, and distribute daily route schedules; gather and maintain route-sheet documentation for scheduled, missed, and extra pick-ups, route completions, and driver locations.
Report driver performance issues or concerns to appropriate management for resolution.
Participate in training and learning opportunities to expand knowledge of the company, products, sales, and services.
Perform other duties needed to support the company’s vision, mission, and core values.