Dispatcher

First Student•Brooklyn, NY

About The Position

The Dispatcher coordinates daily transportation operations to ensure safe, efficient, and timely service. The role involves communicating with drivers, monitoring routes, responding to service disruptions, and supporting the location’s operational needs. The position requires English proficiency for job-related training, safety communications, company policies, employment documents, and other work communications.

Requirements

High school diploma or equivalent.
Strong verbal communication and customer service skills.
Ability to multitask, prioritize responsibilities, and remain calm under pressure.
Experience using radio communication systems and computer applications.
Strong organizational skills and attention to detail.
Ability to work effectively in a fast-paced transportation environment.
English proficiency for job-related communications.

Nice To Haves

Previous dispatching, transportation, logistics, or related operations experience.
Knowledge of passenger transportation or route scheduling systems.

Responsibilities

Coordinate daily driver assignments, vehicle dispatching, and route coverage.
Monitor routes and schedules to ensure safe and on-time transportation.
Communicate with drivers and other personnel using radio, telephone, and dispatch systems.
Respond to service delays, driver call-outs, vehicle breakdowns, and other operational issues.
Maintain accurate dispatch logs, driver attendance records, and operational documentation.
Coordinate with maintenance teams regarding vehicle availability and service needs.
Assist with scheduling adjustments and operational coverage.
Respond professionally to customer inquiries and service concerns.
Support compliance with company policies, safety standards, and applicable transportation regulations.
Perform additional duties as assigned.