Dispatcher

Nextech • Fort Mill, SC

5d • Onsite

About The Position

Nextech is seeking a Dispatcher to coordinate field service operations and serve as the connection point between technicians and customers. The role manages schedules and service requests, keeps technicians and customers informed and supported, and helps ensure work is completed efficiently, accurately, and on time. It requires precision, adaptability, professionalism, urgency, and the ability to thrive in a fast-paced environment.

The position is office-based. It includes communicating job-related information clearly, following applicable work instructions and safety procedures, and completing required documentation.

Requirements

• Previous dispatch experience; service-industry experience is preferred.
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Strong written and verbal communication skills, including the ability to communicate effectively in English for essential job duties.
• Ability to convey job-related information clearly, understand and respond accurately to questions and instructions, and read, interpret, and prepare job-related documents.
• Team-first attitude and solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented approach with a strong focus on accuracy and follow-through.

Responsibilities

• Manage real-time manual and electronic dispatch boards and keep technician schedules up to date.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to support efficient, accurate, and timely completion of work.
• Verify technician check-ins and check-outs and confirm IVR compliance.
• Ensure technicians have the correct parts and purchase orders (POs) to complete jobs.
• Provide professional and urgent support to internal teams and customers.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for the assigned region.
• Communicate job-related information clearly and accurately with customers, colleagues, and others as needed.
• Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

• Paid training, certification support, and education reimbursement.
• Multiple health plans, including a free employee-only option.
• Dental and vision coverage starting after 30 days.
• Free life insurance equal to annual salary.
• 401(k) with a 50% company match on the first 6%.
• Optional supplemental life, disability, accident, and critical illness coverage.
• Seven paid holidays and paid time off.
• Discounts on travel, auto, dining, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed