Dispatcher

STA Family of Companies•Barker, NY

14d

About The Position

The Dispatcher assists with developing routes and schedules for school transportation services and plans, schedules, and coordinates charter and extracurricular trips. The role maintains driver schedules, ensures employees report to work as scheduled and complete required paperwork, and coordinates substitute drivers when needed. The Dispatcher also supports vehicle inspections and maintenance scheduling, handles high-volume phone and two-way radio communications, maintains transportation records, and reviews onboard video and GPS monitoring. The position is based at 1692 Quaker Rd, Barker, NY 14012, with a Monday-Friday schedule and a pay range of $24-$28 per hour.

Requirements

At least 2 years of experience working as a dispatcher or in a high-volume customer service or call center environment.
High school diploma or equivalent certification degree.
Complete all training requirements.
Pass pre-employment background checks.

Nice To Haves

Returning military applicants are strongly encouraged to apply.

Responsibilities

Ensure employees report to work as scheduled and complete and file paperwork.
Maintain, manage, and update driver schedules daily.
Report concerns, violations, or issues to the Operations Manager.
Assign substitute drivers as needed.
Plan, schedule, and assign drivers for special transportation, including field trips and athletic events.
Assist in developing routes and schedules.
Assist in planning, scheduling, and coordinating charter trips.
Answer high-volume telephone calls and communicate on a two-way radio.
Maintain records of mileage, fuel consumption, and related data.
Ensure employees perform required daily vehicle inspections and buses are cleaned daily as required by law.
Assist maintenance in scheduling vehicles to report to the shop for maintenance.
Review onboard video and GPS monitoring.
Perform other duties as assigned by the Operations Manager.