Dispatcher

Zūm • San Francisco, CA

18d • Onsite

About The Position

Zūm is seeking an experienced Dispatcher for its San Francisco, California location to lead daily transportation operations and act as the central communication hub. The role covers the dispatch lifecycle, including route assignments, driver coordination, emergency response, and real-time problem-solving. The Dispatcher coordinates drivers, vehicles, and routes while communicating with school districts, families, and internal teams to support safe, reliable, and timely student transportation.

The successful candidate stays calm under pressure, prioritizes competing needs, makes timely decisions, and keeps relevant people informed. They serve as a dependable problem solver for drivers, maintenance staff, families, and other stakeholders.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft or G Suite applications, including Sheets, Docs, and Slides.
• Experience in high-pressure, time-sensitive operations, such as transportation, logistics, field services, customer service, hospitality, or similar fast-paced environments.

Nice To Haves

• Leadership, supervisory, or management experience in a fast-paced operational environment.
• Previous school busing or transportation experience as a driver or dispatcher.
• Knowledge of state DOT/DMV safety rules and company compliance expectations.
• Excellent oral and written communication skills and strong interpersonal abilities.
• Experience working in a union environment.
• Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and school district geography.
• Strong organizational, prioritization, and time-management skills, including the ability to manage multiple tasks, coordinate scheduling and task assignments, maintain accurate records and filing systems, and track assets and inventory.

Responsibilities

• Direct and monitor daily assignments, schedule drivers, and assign vehicles to provide full route coverage and on-time completion of driver activities.
• Communicate driving assignment details to drivers and assist with routing directions and special service assignments.
• Coordinate vehicle service and repairs with the Maintenance Manager.
• Respond to emergency calls and coordinate the emergency response network.
• Notify stakeholders and location personnel of route changes, emergencies, accidents, breakdowns, and service disruptions; handle customer concerns promptly and professionally.
• Provide real-time operational support to drivers with traffic issues, routing questions, and emergencies, escalating unresolved issues appropriately.
• Maintain accurate route documentation and records, including contracts, customer information, route changes, maps, vehicle assignments, and driver details, in accordance with district and state requirements.
• Ensure adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management.
• Track and document operational activities, incidents, and communications for reporting purposes.
• Partner with the Location Manager and Safety Manager on compliance objectives.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Holidays
• Wellness
• Vacation
• The position may include additional compensation in the form of bonus, equity, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED