Dispatcher

US Foods•Augusta, GA

4d•$25 - $30•Onsite

About The Position

The Dispatcher coordinates driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours-of-service violations. The role monitors attendance and proper use of Omnitracs, supports timely and professional customer service, escalates service issues, and reassigns routes as needed. The Dispatcher also coordinates trailer, tractor, and backhaul assignments and checks drivers’ uniforms and required PPE. Vehicle accidents and driver injuries must be reported to the manager or supervisor in charge and the safety specialist. The work takes place at a desk in an office and in warehouse environments, including cooler and freezer areas where temperatures may reach -5 degrees. The schedule is Monday through Friday, 3:00 a.m. to 12:00 p.m.; hours may change based on business needs. The expected base rate is $24.50 to $30.00 per hour. Paid training and overtime compensation may also be provided. Benefits may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short- and long-term disability, an employee stock purchase plan, and life insurance; the posting also mentions medical, dental, vision, 401(k), and life insurance.

Requirements

At least one year of transportation or logistics experience.
Effective verbal and written communication skills.
Strong telephone and customer service ability.
Math, analytical, and organizational skills with high attention to detail.
Basic computer skills and knowledge of Microsoft Word, Excel, Access, and Outlook.
Problem-solving and critical-thinking ability to resolve problems of limited scope.
Strong teamwork skills and ability to support others in the department and division.
High school diploma or GED/equivalent.
Ability to meet the physical activity demands listed in the posting, including occasional standing, walking, driving, lifting and carrying specified loads, pushing/pulling, climbing/balancing, stooping/squatting, kneeling, bending, twisting, grasping, and manipulating objects; frequent sitting, reaching above the shoulder, and manual dexterity.

Nice To Haves

Prior dispatcher experience.
Knowledge of DOT Hours of Service Regulations and driver logs.
Knowledge of the geographic delivery area.

Responsibilities

Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours-of-service violations.
Complete attendance trackers and verify that drivers use Omnitracs properly.
Ensure customer needs are met promptly and professionally, and escalate late dispatches, breakdowns, and other service failures to managers and the sales force.
Reassign routes as needed to resolve service issues and ensure drivers log in and use the Proof of Delivery scanner.
Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
Visually inspect drivers’ appearance to verify proper uniforms and required PPE.
Notify the manager or supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
Perform other duties as assigned by the manager.