Dispatcher

Alta Equipment Group•Montgomery, IL

5d•$20 - $26

About The Position

Alta Equipment Group is seeking a full-time Service Dispatcher for its Material Handling group at the Montgomery, Illinois branch. This first-shift position works Monday through Friday and pays an expected $20–$26 per hour, depending on overall candidate experience. The dispatcher coordinates service requests and preventive maintenance, supports technicians and customers, manages work orders and invoicing, and maintains department records and reports. The role also incorporates Alta’s Guiding Principles into daily activities and includes other duties as assigned.

Requirements

Strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Excellent time-management skills and the ability to communicate with coworkers at all levels and with customers.
Intermediate language skills: ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Basic mathematical skills, including adding and subtracting two-digit numbers and multiplying and dividing with 10s and 100s, and performing these operations with units of American money, weight, volume, and distance.
Basic reasoning ability to follow detailed but uninvolved written or oral instructions and handle problems involving a few concrete variables in standardized situations.

Nice To Haves

Previous dispatching, warranty administrative, or mechanic experience is highly preferred.
A strong technical knowledge base is desired to answer technician questions.
Previous ERP experience is a plus.

Responsibilities

Dispatch technicians to service requests and preventive maintenance jobs.
Take, record, and prioritize customer service calls.
Compile and complete customer summary invoices.
Organize and file department paperwork.
Maintain technician time logs and enter weekly payroll time cards.
Answer internal and customer service calls.
Open and close work orders and accurately record work-order story lines.
Assist with invoicing and accounts receivable.
Run and monitor preventive maintenance throughout the month.
Prepare preventive maintenance tracking reports and audit completed work for weekly meetings.
Schedule preventive maintenance for technicians.
Assist with work in process by dispatching the appropriate technician based on proximity and skill set.
Monitor and assign fleet service calls.
Monitor Fleetmatics to ensure technicians are on time at field accounts.
Prepare reports on completed preventive maintenance, overtime, non-productive clocking, first-start tracking, and tracker audits.
Assist technicians with finding technical data.
Incorporate Alta’s Guiding Principles into daily activities.
Perform other duties as assigned.