Dispatcher

Foundation Building Materials•Summerville, SC

About The Position

At Foundation Building Materials (FBM), Dispatchers coordinate drivers, routes, and deliveries to support smooth daily operations. The role involves scheduling delivery crews safely and efficiently, distributing delivery orders, using and maintaining DOT dispatch software, and addressing logistical or customer-service issues. Dispatchers verify delivery details and materials before trucks leave the warehouse, monitor delivery accuracy and labor costs, and communicate with customers, sales, drivers, and management. The position reports to the Branch Manager and is full-time, with competitive pay and benefits.

Requirements

Strong computer knowledge and data-entry skills.
Ability to perform basic math quickly and accurately.
Assertiveness and demonstrated ability to take charge and be proactive when necessary.
Strong written and verbal communication skills.
Ability to quickly read a road or geographical map and communicate directions to others.
Effective telephone skills, including politeness, organization, and asking questions.
Flexibility and adaptability in personal work schedule and product or delivery scheduling.
Strong organizational skills.
Positive, can-do attitude toward job assignments.
Effective interpersonal skills with customers and peers.
Ability to follow instructions with limited guidance.

Nice To Haves

Bilingual Spanish skills.
Building products knowledge.
Previous experience.

Responsibilities

Schedule and dispatch delivery crews safely and efficiently while maximizing branch profitability.
Accurately communicate and distribute delivery orders to branch warehouse and delivery staff.
Use and maintain Department of Transportation (DOT) dispatch software to achieve an above-target FBM compliance percentage.
Instruct drivers when logistical or customer-service issues arise.
Before each truck leaves the FBM warehouse, call to confirm the delivery address, material, stocking conditions, and other needed information.
Manage the material accuracy and verification process for each truck before delivery.
Monitor and report labor costs for each delivery as needed or requested.
Establish, build, and maintain customer relationships.
Communicate delivery statuses effectively to customers, sales, and management.
Maintain professional, courteous, and ongoing contact with customers before, during, and after a sale.
Communicate concerns or issues directly to the Branch Manager.
Attend required meetings related to deliveries and the company.
Support company values in safety, customer focus, teamwork, integrity, and being a Company of Choice for employees and customers.
Follow company policies and procedures, DOT standards, and OSHA standards.
Perform other duties as assigned.