Dispatcher

Advance Auto Parts•Salt Lake City, UT

36d•Onsite

About The Position

The Dispatcher role is responsible for managing daily dispatch operations, ensuring efficient route selection, maintaining accurate logs, and coordinating with drivers and customers. This position involves investigating customer complaints, evaluating delivery performance, and managing shipping and receiving activities. The role also includes customer order fulfillment, inventory management, and store operations such as opening/closing, cash handling, and maintaining a clean and safe work environment.

Requirements

High School Degree or GED
1 to 2 years’ warehouse experience or similar discipline
Ability to speak and write English (Spanish a plus)
Communicate effectively and build strong relationships with customers, peers and management
Ability to learn the delivery area to coordinate drivers’ deliveries
Knowledge of distribution and transportation industry
Excellent organization skills, with the ability to multitask
Ability to organize and manage multiple priorities
Ability to communicate effectively both orally and in writing
Strong customer orientation
Excellent interpersonal and communication skills
Commitment to company values
Computer proficiency
Valid driver’s license and insurance
Reliable transportation
Must be able to pass a criminal background and drug screen

Nice To Haves

Spanish language skills

Responsibilities

Select specific trucks for each route based on volume and equipment availability
Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck
Maintain database of customer locations, time windows and other information
Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility
Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met
Perform routine filing and maintenance of records
Direct and coordinate activities of driving staff and third-party driver service providers
Route outgoing sales orders according to pre-existing route guidelines
Establish priorities and schedule deliveries in a manner consistent with customer service goals
Coordinate shipping and receiving of merchandise
Assemble and fill customer orders to be delivered within a 30 to 45-minute window
Perform inventory and cycle counts
Handle store opening and closing duties
Handle cash, cash counts and deposits
Stock and pull parts
Answer phones
Keep store and front counter clean
Keep warehouse clean and provide a safe work environment
Inform management of issues related to warehouse and deliveries