Dispatcher

Rumpke Careers•Columbus, OH

About The Position

Dispatchers communicate with drivers to ensure customers receive prompt service safely and efficiently. The position receives and responds to customer calls about service requests and issues, and enters information into the database for Residential, Roll-off, and Commercial lines of business. Dispatchers help ensure routes are completed and resolve customer issues and missed stops. The role primarily dispatches commercial work orders and provides coverage for other lines of business during absences and breaks. Hours and physical demands may vary by location or line of business. The listed shift is 6:00 a.m. to 8:00 p.m., Monday through Friday; flexible hours, nights, weekends, overtime, and holidays may also be required as needed. The position does not manage employees.

Requirements

Knowledge of the service area and ability to read maps and give directions.
Ability to communicate professionally.
Ability to handle a heavy call volume professionally and efficiently.
Organized and detail-oriented, with the ability to multitask.
Proven analytical and problem-solving ability to find solutions for customers and the company.
Computer proficiency in Windows and Microsoft applications.
Excellent customer service and data-entry skills.
Legally eligible to work in the United States.
Valid driver's license, if applicable.
Must successfully complete pre-employment testing.
Ability to read and speak English.
Ability to travel between offices as required.
Ability to work flexible hours, including nights, weekends, overtime, and/or holidays as needed.

Nice To Haves

Knowledge of various lines of business.
AS400 experience.
Experience in the waste industry, including Roll-off, Residential, or Commercial lines of business.
One year of administrative assistance or similar experience.

Responsibilities

Dispatch work orders to drivers via radio or phone, directing them to customer sites, primarily for the commercial line of business.
Provide dispatch coverage for other lines of business during absences and breaks.
Receive calls from customers, customer service, and sales departments, and respond with appropriate communication and action.
Troubleshoot and resolve service, pickup, and delivery issues.
Assist management with daily route-driver activities and ensure routes are completed by assigned drivers or utility drivers.
Assign live loads to drivers based on designated routes or driver locations.
Dispatch work orders and enter data into the computer system.
Monitor drivers using the GeoTab GPS system.
Serve as an emergency contact for drivers and communicate driver issues to the maintenance department.
Coordinate resolution of missed stops with customers, drivers, and office staff.
Assist with assigning and tracking daily work orders to drivers.
Ensure drivers complete paperwork in accordance with DOT regulations and company policy where needed.
Maintain and update route sheets.
Assist with monitoring driver hours in accordance with DOT regulations as needed.
Interact professionally with internal and external customers.
Perform other duties as assigned.