Dispatcher

Nextech • Houston, TX

12d • Onsite

About The Position

Nextech is seeking a Dispatcher to support field service operations by connecting technicians, customers, and internal teams. The role coordinates technician schedules and service requests, maintains accurate records, communicates updates, and helps ensure work is completed efficiently and professionally. It requires precision, adaptability, urgency, and a commitment to excellent customer and team support.

This is an office-based position. The dispatcher communicates job-related information clearly and accurately, follows applicable work instructions and safety procedures, and completes required documentation. Nextech offers paid training, certification support, education reimbursement, health, dental, and vision coverage, life insurance, a 401(k) with company match, paid holidays, paid time off, and discounts.

Requirements

• Previous dispatch experience; service-industry experience is preferred.
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Strong written and verbal communication skills in English sufficient to perform the position’s essential duties, including conveying information, responding to questions and instructions, and reading, interpreting, and preparing job-related documents.
• Team-first attitude and solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented approach with a focus on accuracy and follow-through.
• Ability to work continuously in an office environment and operate a computer and other office productivity machinery.
• Ability to sit at a computer for up to eight hours and alternate between sitting and standing as needed.

Nice To Haves

• Previous dispatch experience in the service industry.

Responsibilities

• Manage manual and electronic real-time dispatch boards to keep technician schedules up to date.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to promote efficiency, accuracy, and timely completion of work.
• Verify technician check-ins and check-outs and confirm IVR compliance.
• Ensure technicians have the correct parts and purchase orders to complete jobs.
• Provide professional, responsive support to internal teams and customers.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for the assigned region.
• Communicate job-related information clearly and accurately with customers, colleagues, and others as necessary.
• Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

• Paid training, certification support, and education reimbursement.
• Multiple health plans, including a free employee-only option.
• Dental and vision coverage starting after 30 days.
• Free life insurance equal to annual salary.
• 401(k) with a 50% company match on the first 6%.
• Optional supplemental life, disability, accident, and critical illness coverage.
• Seven paid holidays and paid time off.
• Discounts on travel, auto, dining, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed