Dispatcher

UNIVERSAL WASTE SYSTEMS • Casa Grande, AZ

17d • $21 - $23

About The Position

The Dispatcher provides timely, efficient, and courteous coordination of driver services, managerial and supervisory requests, and customer care. The role dispatches drivers to service requests, coordinates communication among customers and internal teams, monitors driving conditions, and works to maintain efficient routes and minimize service disruptions. Experience with trash or transportation dispatching is preferred.

Requirements

• Two years of related experience required.
• Superior customer service techniques and radio and telephone etiquette.
• Knowledge of modern office practices and procedures, including Microsoft Word, Excel, Outlook, search engines, and GPS navigation.
• Knowledge of Phoenix/Casa Grande areas and surrounding areas.
• Ability to use systems to efficiently dispatch drivers to service locations.
• Ability to listen actively and resolve staff and customer concerns.
• Ability to anticipate staff and customer needs and recommend appropriate action.
• Ability to maintain a positive attitude with customers and coworkers and establish trust and credibility through accountability.
• Ability to contribute to an inclusive, supportive, and collaborative team environment.
• Ability to take initiative, self-manage time and productivity, and multitask.
• Ability to communicate effectively and concisely orally via radio and phone and in writing through forms, systems, and email.
• Ability to learn Universal Waste Systems, Inc. products and services.
• Type 40 words per minute.

Nice To Haves

• Experience dispatching in trash or transportation.
• High school diploma or GED preferred.
• Experience in the resource recovery industry.
• Bilingual in Spanish.
• Knowledge of waste management-related systems such as ProWaste and SoftPak.

Responsibilities

• Dispatch drivers to service requests via multi-line radio, considering routing factors to optimize efficiency and minimize cost.
• Coordinate communication among customers, customer service, supervisors, and other departments regarding services and routing.
• Anticipate and troubleshoot potential delivery and service issues to mitigate service disruptions.
• Perform data entry, maintain accurate customer records, and prepare requested reports with attention to accuracy and detail.
• Monitor driving conditions via Nextraq and communicate relevant information to support timely service.
• Evaluate route efficiency and recommend changes to increase productivity.
• Report mechanical issues and downed trucks to maintenance for roadside and in-bay repairs.
• Maintain working knowledge of company and industry products and services.
• Participate in department and company-wide training to increase skills and improve service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed