Dispatcher
Champion Comfort Experts Heating & Cooling•Flat Rock, NC
•$21 - $23
About The Position
Champion Comfort Experts is hiring a Dispatcher to schedule and dispatch HVAC, plumbing, and electrical service calls. The role delivers customer service to customers and technicians, optimizes technician routes and schedules, assigns technicians to jobs based on their skills and availability, communicates schedule updates, and resolves customer concerns. The company describes its workplace as welcoming and collaborative, with a personalized workspace, supportive management, ongoing training and coaching, and paths for advancement.
Requirements
- At least 2 years of dispatch experience.
- Ability to work in a fast-paced environment.
- Ability to prioritize tasks.
- Excellent customer service skills; must be honest, dependable, and reliable.
- Must pass a motor vehicle check, background check, and drug screen.
Nice To Haves
- ServiceTitan experience.
Responsibilities
- Deliver exceptional customer service to customers and technicians.
- Schedule and dispatch HVAC, plumbing, and electrical service calls.
- Optimize technician routes and schedules for efficiency.
- Coordinate the appropriate technician for each job based on skills and availability.
- Communicate schedule updates and resolve customer concerns.
- Support team goals, customer satisfaction, and revenue growth.
Benefits
- Medical, prescription, dental, and vision plans.
- Disability and term life insurance.
- Matching 401(k) benefits.
- Ongoing training and development with pathways for growth.
- Paid holidays and paid time off.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
