Dispatcher

Verida Inc•Washington, DC

10d

About The Position

The Dispatcher answers phones and responds to discharge orders, ride requests, customer inquiries, questions, and complaints while projecting a professional company image. The role handles Medicaid-eligible requests for non-emergency discharges and rides, places orders in the computer system, provides providers with information and projected service times, and transfers calls to appropriate regional team members. The Dispatcher researches and resolves issues, follows up on inquiries that are not immediately resolved, and completes call logs and reports. The role organizes, plans, and optimizes daily trip-route assignments cost-effectively and efficiently, supports other departments and offices with trip assignment, and performs short- and long-range planning to identify trips requiring eligibility verification. The Dispatcher also answers and routes calls or takes messages, treats customers, vendors, and employees professionally and courteously, follows company policies and procedures, and performs other assigned duties.

Requirements

Previous dispatch experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to analyze schedules and assign resources appropriately, efficiently, and cost-effectively.
Good organizational skills and attention to detail, with the ability to focus on assigned tasks.
Ability to work collaboratively with internal departments and external facilities and providers to determine best practices for ongoing quality satisfaction.
Excellent time-management skills.
Excellent negotiation skills.
Computer literacy and ability to learn customer-service software applications.
Willingness to work a flexible schedule.
High school diploma or equivalent.

Responsibilities

Answer phones regarding Medicaid-eligible non-emergency discharge and ride requests, dispatch estimated arrival times, customer inquiries, questions, and complaints.
Place orders in the computer system.
Provide providers with information and projected service times.
Transfer calls to appropriate regional team members; route calls or take messages as appropriate.
Identify, research, and resolve issues using the computer system.
Follow up on customer inquiries that are not immediately resolved.
Complete call logs and reports.
Organize, plan, and optimize daily trip-route assignments in a cost-effective and efficient manner.
Provide other company departments and offices with support regarding trip assignments.
Perform short- and long-range planning to identify trips requiring eligibility verification.
Handle customers, vendors, and employees professionally and courteously.
Follow company policies and procedures.
Perform other duties as assigned.