Dispatcher

North America Central School Bus/Rohrer Bus•Palatine, IL

46d•$27 - $31•Onsite

About The Position

If you’re looking for a career that will give you a strong sense of pride and purpose, this is the job for you. Getting over 1,000,000 children safely to and from school every day is one of the most important jobs you will ever have. Come work for North America Central where your skills are valued, and your contribution appreciated. Join Our Team! Are you a problem-solver who thrives in a fast-paced environment? We're looking for a dependable and organized Dispatcher to help keep our transportation operations running safely and efficiently. In this role, you will coordinate daily bus operations, support drivers and monitors, and serve as a key communication link between our team and customers.

Requirements

Minimum of 3 years of experience in the transportation industry.
Strong customer service and communication skills.
Ability to effectively manage multiple priorities in a fast-paced environment.
Proficient computer skills, including Microsoft Office applications.
Ability to learn and use transportation software, internet-based systems, and office equipment.
Ability to work early morning hours and occasional schedule adjustments as business needs require.

Nice To Haves

High school diploma or equivalent.
Previous supervisory or management experience.
Experience in school bus or passenger transportation operations.
Knowledge of radio dispatch equipment and transportation routing practices.
CDL with applicable endorsements, or the ability to obtain one.

Responsibilities

Coordinate daily routing and scheduling to ensure on-time service delivery.
Dispatch buses and provide timely support and route information to drivers.
Monitor service performance and address operational issues as they arise.
Handle high-volume phone and radio communications.
Support and coach drivers and monitors regarding service and operational concerns.
Receive and resolve scheduling, service, and driver-related issues or escalate them as needed.
Serve as a primary point of contact for customers and contracted clients.
Assist with payroll processing, driver scheduling, licensing compliance, and hiring activities as needed.
Identify and resolve student pick-up and drop-off concerns.
Provide backup driving support when required.
Complete administrative and clerical tasks related to transportation operations.
Ensure daily operations comply with company policies, contract requirements, and all applicable federal, state, and local regulations.
Assist management with special projects and operational initiatives.
Maintain a professional appearance and demeanor.
Follow all company policies and procedures.
Adhere to OSHA standards and all applicable federal, state, and local regulations.
Foster positive working relationships with employees, customers, and community partners.