Dispatcher

Aston Carter • Orlando, FL

12d • $24 - $25 • Remote

About The Position

The Dispatcher supports a growing field service operation by coordinating service technicians who travel to customer locations to repair and maintain equipment. This fast-paced role involves scheduling and dispatching, customer communication, and problem-solving. The Dispatcher manages incoming service requests, coordinates technician schedules, and helps ensure customers receive timely service. The position is fully remote, but candidates must live within approximately 75 miles of Orlando or Miami, Florida. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. Eastern Time. New hires receive 3–4 weeks of structured, side-by-side training before taking ownership of assigned service markets. The role is a 10–12 month contract with potential for permanent hire.

Requirements

• Previous dispatching, scheduling, or service coordination experience is preferred.
• Customer service experience.
• Experience managing schedules and high-volume workloads.
• Strong communication and problem-solving skills.
• Ability to handle changing priorities and difficult customer situations.
• Basic Excel skills, including sorting and filtering.
• Stable work history with demonstrated tenure.
• Ability to stay productive and accountable in a fully remote environment.
• Must live within approximately 75 miles of Orlando or Miami, Florida.
• Must be available to interview during November 16–22 and start on December 1.

Nice To Haves

• Salesforce experience.

Responsibilities

• Review incoming work orders through Salesforce.
• Assign service calls to appropriate field technicians.
• Manage technician schedules, routes, and service appointments.
• Schedule upcoming work across multiple service territories.
• Monitor high-volume work order activity and adjust schedules as priorities change.
• Communicate delays, schedule changes, and appointment updates to customers.
• Handle escalated service requests and customer concerns.
• Communicate regularly with technicians, account managers, sales, and customer service teams.
• Manage frequent phone and email communication throughout the day.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.
• Business-related cell phone reimbursement.
• Structured training and onboarding.
• Potential long-term career growth within service, sales, operations, or management.

What This Job Offers

• Education Level: No Education Listed